I'm Mahfooz
A Product Support Engineer
Passionate Product Support Engineer with expertise in technical analysis, troubleshooting, and cloud deployment. Currently an L2 Technical Specialist at Infosys (Google client). Streamlined workflows, resolved technical issues, and ensured compliance with SLAs. Proficient in Postman API, SQL, Linux, scripting, Python, AWS, and ticketing tools, in addition to experience with cloud services and frameworks such as Salesforce and CRM.
I am learning front end skills in my free time and trying to understand the designing skills.
In my job prfile , it is needed to collaborate with the other concerned team to get the inputs and to get the issue resolved. I have alos taken chat and email for the escalated cases.